Can one bad refund experience make a customer stop buying from a store?

[Patricklewis]

A customer might be happy with their purchase, but that can quickly change when they have trouble getting a refund. Having to wait too long, deal with unclear policies, or keep messaging the seller just to get an update can leave a bad impression. How much does the way a business handles refunds affect a customer's decision to shop there again?

 

[Betty_Gore1]

A bad refund experience can definitely make someone think twice before buying from the same store again. Customers understand that problems can happen with their orders, but they also expect the business to handle those situations properly. If getting a refund becomes more stressful than the original purchase, it can easily affect their trust in the store. Good customer service matters most when something does not go as planned.